Shipping & Delivery

Due to a higher than normal volume of online orders, please allow 3-5 business days for your order to be processed. Once your order is on its way, you will receive an email with tracking information.

Delivery within Australia & NZ

We offer free shipping on All Australian orders. This option ships with regular post with an expected delivery of 7-9 business days once your order has been dispatched. Please allow 5 business days to process your order before it dispatches.

International Shipping

We ship all international orders with our partnered trackableexpress international service.

Please provide a street address.

Processing time for international orders are within 1-5 business days. Delivery times from dispatch varies depending on the destination Country's shipping zone (select your country to find out which zone you are located in). 

How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

I have a discount code, how can I use it?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

I have problems adding items to my shopping cart?

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

Import Taxes & Charges (Outside of AU & NZ)

Important Notice:

Please be aware that some countries may impose import duties or other local charges. These fees are determined by your local government, and we have no control over them. It is your responsibility to cover any such charges. Thank you for your understanding.